Shop Operator Trainee

Classic Sports Betting (CSB) is inviting applications from energetic and customer-focused individuals to join its team as Shop Operator Trainees in Katima Mulilo and Rundu. This opportunity is ideal for candidates looking to begin or grow a career in retail operations, customer service, cashier services, betting shop operations, and front-line customer support. Successful candidates will receive practical training while supporting the day-to-day operation of a CSB betting shop. The role involves providing excellent customer service, handling customer enquiries, processing transactions, maintaining accurate records, assisting with cash handling procedures, and ensuring the shop operates efficiently while following company procedures and responsible gaming standards. Whether you have experience as a Shop Operator, Retail Assistant, Cashier, Customer Service Assistant, Sales Assistant, Betting Shop Operator, Front Desk Assistant, Retail Clerk, Store Assistant, or Teller, this trainee opportunity offers an excellent pathway into the retail and gaming industry. ⸻ About the Role As a Shop Operator Trainee, you will assist with daily betting shop operations while delivering outstanding customer service, maintaining accurate transactions, and ensuring compliance with company procedures. ⸻ Key Responsibilities * Provide professional customer service to all customers. * Process betting transactions accurately. * Handle cash and reconcile daily transactions. * Assist customers with betting enquiries and account-related questions. * Operate point-of-sale and computer systems. * Maintain a clean, organised, and welcoming shop environment. * Follow responsible gaming policies and company procedures. * Assist with opening and closing shop procedures. * Report operational issues to supervisors. * Support the team in achieving excellent customer satisfaction. ⸻ Minimum Requirements * Grade 10 or Grade 12 certificate. * Excellent communication and customer service skills. * Computer literacy. * Good numeracy skills. * Strong problem-solving ability. * Excellent attention to detail. * Valid and recent Police Clearance Certificate. * Must be based in Katima Mulilo or Rundu. ⸻ Preferred Skills * Customer Service * Retail Operations * Cash Handling * Point of Sale (POS) * Communication Skills * Computer Literacy * Teamwork * Problem Solving * Attention to Detail * Time Management * Sales Support * Customer Relations ⸻ Why Join Classic Sports Betting? * Entry-level career opportunity with training provided. * Gain practical retail and customer service experience. * Work with one of Namibia’s recognised sports betting companies. * Develop valuable communication, retail, and operational skills. * Opportunity for career growth within the organisation.