Branch Administrator

Bonlife Assurance is seeking a professional and customer-focused Branch Administrator to join its Rundu branch. The successful candidate will be responsible for cash receipting and banking, customer communication, policy administration, and general administrative support. This role is ideal for a detail-oriented individual with strong communication skills and experience in administration or customer service. Key Responsibilities: Cash Receipting & Banking: • Receipt and capture cash payments accurately. • Capture receipts into the administration system. • Provide daily reconciliations of cash receipts to the finance department. • Prepare deposit slips for cash receipts received. • Bank company cash daily. Client Communication: • Assist customers with queries, payments, and general information. • Handle a high volume of calls while maintaining professional service standards. • Record and maintain accurate call logs and records. • Communicate effectively with customers, visitors, and staff members. • Explain products and benefits clearly to customers. • Respond professionally to verbal and written requests. Policy Administration: • Capture new business applications into the administration system. • Submit policy amendments to underwriters. • Register claims on the administration system. Minimum Requirements: • Grade 12 certificate. • Certificate in Business Administration will be advantageous. • Computer literate. • Excellent communication skills. • Proficiency in Oshiwambo will be an added advantage. • Minimum 2 years’ experience in customer service or administration. Additional Information: • Disabled persons are encouraged to apply. • Email applications only — hand deliveries will not be considered.