Receptionist

Employment Type: Full-Time Department: Marketing Reports To: Sales Manager Closing Date: 28 June 2026 Job Overview Ongava is seeking a professional, organized, and customer-focused Receptionist to join its Marketing Department in Windhoek. The successful candidate will serve as the first point of contact for visitors, clients, suppliers, and incoming communications, ensuring a welcoming and efficient front-office environment. This role plays a vital part in supporting daily office operations, coordinating communications, managing visitors, and providing administrative assistance to various departments while maintaining Ongava’s high standards of professionalism and service excellence. Key Responsibilities Front Office & Visitor Management * Welcome visitors in a warm, professional, and courteous manner. * Manage visitor registration and access procedures. * Coordinate with security personnel regarding visitor access control. * Direct visitors to the appropriate departments and staff members. Communication & Administration * Answer incoming calls promptly and professionally. * Route calls accurately to relevant departments. * Receive, record, and distribute deliveries, courier items, and parcels. * Handle correspondence and document management activities. * Provide day-to-day administrative support to the office. Office Coordination * Assist with meeting preparations and logistics. * Coordinate refreshments and visitor arrangements. * Support diary management and scheduling activities. * Ensure smooth communication between departments. Safety & Compliance * Support office emergency procedures and protocols. * Maintain awareness of evacuation points and emergency contacts. * Follow company policies and workplace procedures. * Carry out additional reasonable duties assigned by management. Requirements Minimum Qualifications * Grade 12 certificate or equivalent qualification. Experience * Previous experience in reception, front desk operations, office administration, customer service, or hospitality is preferred. * Experience handling telephone systems and office communication is advantageous. Skills & Competencies * Excellent verbal and written communication skills. * Professional telephone etiquette. * Strong interpersonal and customer service abilities. * Basic computer literacy and office software knowledge. * Good organizational and multitasking skills. * Ability to work professionally with visitors, colleagues, suppliers, and service providers. * Additional Namibian language skills will be an advantage. Personal Attributes * Friendly and welcoming personality. * Professional appearance and conduct. * Strong attention to detail. * Reliable and punctual. * Ability to remain calm under pressure. * Positive attitude and team-player mindset. * High level of professionalism and confidentiality. Why Join Ongava? Working at Ongava provides an opportunity to become part of one of Namibia’s most respected conservation and tourism organizations. The role offers exposure to professional office operations, customer engagement, administration, and business support functions in a dynamic working environment.