Warranty And Costing Clerk

Job Responsibilities: • Process all warranty claims in line with dealership policies and procedures. • Return defective parts to the manufacturer as required. • Download and distribute relevant campaign information from Partnernet. • Coordinate warranty reparis and recall campaigns according to the companies requirements. • Ensure all technical campaigns are actioned promptly. • Maintain high quality standards with no customer complaints related to cosit and warranty. • Keep Warranty Error Code below 10% • Support Customer Satisfaction Index (CS) results through effective warranty management. Minimum Requirements: • Minimum Grade 12 qualification. Higher education in the business sector will be advantageous. • Bilingual in English and another recognised Namibian language. • Knowledge of Audi/VW Warranty and Costing Policy and Procedures. • Computer literate • Valid Namibian driver's license