Tour Consultant

We are seeking a passionate, detail-oriented Tour Consultant to design and sell unforgettable travel experiences across Namibia and neighboring Southern African destinations. You will handle the entire client journey, from crafting custom itineraries for fly-drive and guided tours to managing bookings and providing on-the-road support. Your deep knowledge of Namibian geography, lodges, and logistics will ensure seamless, high-quality luxury and mid-range travel packages. Key Responsibilities: Itinerary Design: Craft personalized, creative itineraries tailored to diverse client preferences, budgets, and travel styles. Supplier Booking: Reserve accommodations, vehicle rentals, charter flights, and activities with trusted local operators. Client Relations: Manage direct and B2B agent inquiries professionally via email, phone, and video calls. Costing & Invoicing: Calculate accurate tour pricing, generate invoices, and monitor payment schedules using tour management software. Quality Control: Verify all booking vouchers, travel documents, and custom digital itineraries before client arrivals. Crisis Management: Provide emergency logistical support for clients on the ground, handling flight delays, vehicle breakdowns, or route changes. Required Qualifications & Experience Education: Diploma or Degree in Tourism Management, Hospitality, or a related field is highly preferred. Experience: Minimum of 3–5 years working as a Tour Consultant within the Namibian inbound tourism sector. Product Knowledge: Extensive, firsthand knowledge of Namibian destinations, route planning, road conditions, and accommodation standards. System Skills: High proficiency in tour operator reservation platforms such as Tourplan, WETU, or similar software. Key Skills & Competencies: Geographical Expertise: Expert understanding of key Namibian routes, including seasonal accessibility for Sossusvlei, Swakopmund, Damaraland, and Etosha National Park. Communication: Flawless written and spoken English. Professional fluency in German, French, or Italian is a significant advantage. Attention to Detail: Absolute accuracy in booking dates, room configurations, dietary requirements, and logistical transfers. Problem Solving: Ability to think quickly and calmly under pressure when managing travel disruptions. What We Offer: Competitive basic salary plus an attractive, performance-based commission structure. Opportunities for educational "fam trips" to explore new lodges and destinations across Namibia. Medical aid allowance and contribution to a pension fund. A dynamic, passionate, and collaborative team environment.