Call Centre Agent

We are expanding the Namibian customer support team for Chopwin, our mobile-first gaming brand, and are looking for a friendly, patient and professional Call Centre Agent based in Windhoek. The successful candidate will assist customers through telephone calls, WhatsApp, social media, email and live chat. Responsibilities include helping customers with account registrations, sign-ups, account enquiries, payment questions and responsible-gaming requests while providing clear information and resolving problems professionally. Applicants must be fluent in English, Afrikaans and Oshiwambo, both spoken and written. Excellent communication and interpersonal skills, computer literacy and the willingness to learn new systems are essential. Candidates must be at least 18 years old, comfortable working in the gaming industry and willing to work shifts, including some evenings and weekends. Previous call centre or customer service experience, familiarity with mobile money and online payment systems, and knowledge of additional Namibian languages will be advantageous. We provide full training, a supportive team environment and opportunities for professional growth. Interested applicants should submit a CV and a short note explaining why they are suitable. Use Call Centre Agent followed by your name as the email subject.