Claims Administrator

We are seeking an organised and detail-oriented Claims Administrator to join our team in Windhoek. The successful candidate will manage operational and customer claims, coordinate communication between customers and internal departments, maintain accurate claims records and support timely resolution of damages, shortages and returns. Key Responsibilities: • Receive, verify and process operational and customer claims accurately within established turnaround times. • Handle claims involving damaged goods, shortages and returned products. • Liaise with customers, stores, suppliers, logistics teams and finance departments to resolve claims. • Compile upliftment sheets for transporters collecting claimed goods. • Maintain accurate and up-to-date claims records and supporting documentation. • Prepare management reports and follow up on outstanding claims information. • Monitor claim statuses and identify recurring problems or operational trends. • Escalate significant issues to the Claims Supervisor. • Ensure all claims are processed according to company policies and procedures. • Maintain confidentiality when handling sensitive customer and operational information. Requirements: • Grade 12 certificate. • Between 3 and 5 years of experience in claims administration, customer service or retail operations. • Retail industry experience will be highly advantageous. • Strong computer literacy, particularly Microsoft Office and Excel. • Excellent attention to detail and accuracy. • Ability to multitask and manage competing priorities. • Strong problem-solving and organisational skills. • Effective written and verbal communication skills.