Control Room Operator

Xiphos Protection Group is looking for disciplined, vigilant and detail-oriented Control Room Operators to join its 24/7 security operations team. This opportunity is ideal for individuals interested in security monitoring, CCTV surveillance, emergency response coordination and incident management. Whether you have worked as a Control Room Operator, CCTV Operator, Alarm Monitoring Operator, Security Controller, Dispatch Operator, Surveillance Officer, Security Operations Officer, Monitoring Officer, Call Centre Security Operator or Control Centre Coordinator, this role offers an excellent opportunity to build a career in Namibia’s private security industry. About the Role Monitor CCTV systems and alarms, coordinate emergency responses, communicate with clients and security teams, and maintain accurate incident records while ensuring the highest standards of professionalism and confidentiality. Key Responsibilities * Monitor CCTV systems and alarm systems 24/7. * Detect and assess security incidents. * Communicate with armed response teams. * Alert clients and provide updates. * Log incidents accurately. * Maintain confidentiality and professionalism. * Follow company security procedures. * Assist with emergency response coordination. Minimum Requirements * Excellent communication skills. * Computer literacy. * Detail-oriented and observant. * Ability to remain calm under pressure. * Willingness to work shifts, nights, weekends and public holidays. * Passion for security and protecting people. Training Provided * CCTV Monitoring & Communications * Incident Detection & Threat Assessment * Emergency Response Protocols * Radio Communications & Dispatch * Client Communication & Customer Care * Information Security * Standard Operating Procedures * Reporting & Documentation Required Documents * CV * Certified copy of ID * Certificates * Police Clearance (or proof of application) Why Join Xiphos? * Professional security training. * Career growth opportunities. * Continuous professional development. * Modern security technology. * Dynamic 24/7 operations environment.